VoIP Login
We have made changes to our log-in experience. When you click on Login, please be sure to use your BVOIP login username (e.g. pat.doe or pat.doe@voip.centurylink.com) and password.
Lumen Repair

If you are experiencing an outage or other service impacting event, contact repair at 877.453.8353, options 1, 2, 2, 3.

VoIP Portal Help Desk

For questions about navigating this portal or to request additional training, contact the Help Desk.
   1. Click Chat with an Expert from any page in the portal
   2. Call 844.88LUMEN (844.885.8636)
   3. Email MACDesk@lumen.com

Help Desk hours are Monday – Friday from 8am to 7pm ET.

VoIP Portal Capabilities

To learn more about what you can do in this self-service portal, refer to the VoIP Admin Portal Capabilities.

Quick Access to Training Videos

    Poly Handset Videos
    Cisco Handset Videos

More training videos can be found in the Help section of the portal.

Order your Hosted VoIP accessories online today

You can now order accessories such as headsets, power bricks and wall mount kits at our online store. Start browsing the Lumen Hosted VoIP Online Store today.

Control Center

The Control Center portal allows you to access your bill, create repair tickets, manage your toll-free numbers and more. For support,
   1. Login to the Control Center and start a live chat
   2. Call 877.453.8353 and select option 5
   3. Email control.center@lumen.com