Are you currently using the Business Communicator (BC)?
Read this now to avoid a service outage.
BC is no longer supported by Cisco, our partner in offering this feature. Patches, bug fixes and security upgrades are not available.
Lumen will be decommissioning the application as early as May 1, 2022, at which time the BC will cease working.
To avoid an outage caused by unresolvable application issues or the eventual decommissioning of BC, we strongle advise you
migrate remaining BC users to the new Webex feature as soos as possible, or by April 29, 2022 at the latest.
Migration can be managed through the portal. Refer to the guides in the Hosted VoIP with Webex section of the portal Help page details.
National Suicide Prevention and Mental Health Crisis Lifeline (988)
The Federal Communications Commission (FCC) has adopted 988 as a new nationwide three-digit telephone number to be used to reach
the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers should continue to dial 1-800-273-TALK
to reach the Lifeline until Lumen completes its implementation of 988 dialing beginning July 16, 2022.
Why this is important: Due to the mandate, extensions beginning with 988 will not be supported.
The 988 Suicide Prevention program enables a three-digit extension in addition to a ten-digit toll-free number that makes it
easier and quicker for an individual to reach assistance as needed.
For more information regarding the National Suicide Prevention and Mental Health Crisis Lifeline, refer to the
988 Advisory on the portal Help page.
Order your Hosted VoIP accessories online today
You can now order Hosted VoIP accessories such as headsets, power bricks, wall mount kits and more directly from the Hosted VoIP online store.
Are you changing a portal user ID today? Read this first.
If you update a portal user ID and experience an error, it may be due to the current password for that user.
To resolve this error, return to the user settings page for that user and follow these steps:
1) Confirm the email is accurate on the user settings page. If it is not, update the email and save before proceeding.
2) Click reset password. The user will receive an automated email will the temporary password.
3) Click change user ID. Update the user ID and save.
For a list of previous announcements that appeared on this page, please click
Lumen Customers - Portal Help Desk
If you have questions about navigating this portal, contact the Help Desk at 844.88LUMEN (844.885.8636) or email MACDesk@lumen.com. They can provide you direction to:
1. Add/remove seat inventory
2. Add features (e.g. receptionist console, voice mail for group features)
3. Add telephone numbers
4. Enable/disable end-user features (e.g. busy lamp fields, shared call appearances)
5. Order additional telephone sets.
6. Facilitate scheduling additional training.
Training videos for your handset are available in the portal.
To access all training videos, log in to the portal and navigate to the
Help menu and scroll to the Trainings section.
For quick access, you can also click on a training link below.
Polycom Handset Videos:
Click here Cisco Handset Videos:
Attention: Lumen Managed VoIP, Managed VoIP Bundle, IPTelS, or CIPS service customers --
Users of these services now have access to 911 emergency service by directly dialing '9-1-1'. Users who
make their outgoing calls dialing an '8'+ number may dial 9-1-1 or 8-9-1-1. Users who make their outgoing
calls dialing a '9'+ number may dial 9-1-1 or 9-9-1-1. If you are an Office Administrator, please advise
your users of how to dial 911 from their VoIP phone.
TTY callers should directly dial 9-1-1 or other existing emergency numbers in emergency situations. All 9-1-1 centers are now equipped
to handle TTY calls.
Telecommunications Relay Service (TRS) can be accessed by dialing 7-1-1 or using the toll-free number listed in your telephone directory.
Click here for more information about TRS.