Manage My VoIP Service

Have you confirmed your 911 information is accurate?
If not, 933 to the rescue.
Lumen now offers business customers a courtesy 933 service that allows you to confirm your information is accurate with emergency services. When you call 933, an automated recording will play your telephone number and address. This service gives you peace of mind while keeping 911 lines open for emergencies.

Read the 933 Frequently Asked Questions to learn more about this new, complimentary service.

Previous Announcements
For a list of previous announcements that appeared on this page, please click here.

Attention: Lumen Managed VoIP, Managed VoIP Bundle, IPTelS, or CIPS service customers -- Users of these services now have access to 911 emergency service by directly dialing '9-1-1'. Users who make their outgoing calls dialing an '8'+ number may dial 9-1-1 or 8-9-1-1. Users who make their outgoing calls dialing a '9'+ number may dial 9-1-1 or 9-9-1-1. If you are an Office Administrator, please advise your users of how to dial 911 from their VoIP phone.

TTY callers should directly dial 9-1-1 or other existing emergency numbers in emergency situations. All 9-1-1 centers are now equipped to handle TTY calls.

Telecommunications Relay Service (TRS) can be accessed by dialing 7-1-1 or using the toll-free number listed in your telephone directory. Click here for more information about TRS.