If you are experiencing an outage or other service impacting event, contact repair at
877.453.8353, options 1, 2, 2, 3.
VoIP Portal Help Desk
For questions about navigating this portal or to request additional training, contact the Help Desk.
1. Click Chat with an Expert from any page in the portal
2. Call 844.88LUMEN (844.885.8636)
Help Desk hours are Monday – Friday from 8am to 7pm ET.
VoIP Portal Capabilities
To learn more about what you can do in this self-service portal, refer to the
VoIP Admin Portal Capabilities.
Quick Access to Training Videos
Poly Handset Videos
Cisco Handset Videos
More training videos can be found in the Help section of the portal.
Order your Hosted VoIP accessories online today
You can now order accessories such as headsets, power bricks and wall mount kits at our online store.
Start browsing the
Lumen Hosted VoIP Online Store today.
The Control Center portal allows you to access your bill, create repair tickets, manage your toll-free numbers and more. For support,
1. Login to the
Control Center and start a live chat
2. Call 877.453.8353 and select option 5