Have you confirmed your 911 information is accurate?
If not, 933 to the rescue.
Lumen now offers business customers a courtesy 933 service that allows you to confirm your information is accurate with emergency services.
When you call 933, an automated recording will play your telephone number and address.
This service gives you peace of mind while keeping 911 lines open for emergencies.
Read the
933 Frequently Asked Questions
to learn more about this new, complimentary service.
National Suicide Prevention and Mental Health Crisis Lifeline (988)
The Federal Communications Commission (FCC) has adopted 988 as a new nationwide three-digit telephone number to be used to reach
the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers should continue to dial 1-800-273-TALK
to reach the Lifeline until Lumen completes its implementation of 988 dialing beginning July 16, 2022.
Why this is important:
Due to the mandate, extensions beginning with 988 will not be supported.
The 988 Suicide Prevention program enables a three-digit extension in addition to a ten-digit toll-free number that makes it
easier and quicker for an individual to reach assistance as needed.
For more information regarding the National Suicide Prevention and Mental Health Crisis Lifeline, refer to the
988 Advisory on the portal Help page.
Previous Announcements
For a list of previous announcements that appeared on this page, please click
here.
Attention: Lumen Managed VoIP, Managed VoIP Bundle, IPTelS, or CIPS service customers --
Users of these services now have access to 911 emergency service by directly dialing '9-1-1'. Users who
make their outgoing calls dialing an '8'+ number may dial 9-1-1 or 8-9-1-1. Users who make their outgoing
calls dialing a '9'+ number may dial 9-1-1 or 9-9-1-1. If you are an Office Administrator, please advise
your users of how to dial 911 from their VoIP phone.
TTY callers should directly dial 9-1-1 or other existing emergency numbers in emergency situations. All 9-1-1 centers are now equipped
to handle TTY calls.
Telecommunications Relay Service (TRS) can be accessed by dialing 7-1-1 or using the toll-free number listed in your telephone directory.
Click here for more information about TRS.