Hosted VoIP with Webex Space Meeting upgrades have arrived.
Cisco, our partner in providing Webex, upgraded all Webex collaboration packages in November to align the space meeting experience with the scheduled meeting experience.
These enhancements:
—
Add feature functionality to space meetings that already exists in scheduled meetings like reactions, recording meetings and more.
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Allow the meeting host package to determine the meeting capabilities.
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Allow multiple space meetings to occur in the same space at the same time.
New for Basic Collaboration package users: Personal meeting room (PMR)
All Webex collaboration packages (Basic, Standard, Premium) include space meetings. The Standard and Premium Collaboration packages also include a PMR.
With this enhancement, a PMR was added to the Basic Collaboration package giving users the ability to schedule both space and scheduled meetings.
For more details, see
Hosted VoIP with Webex: November 2023 Meeting Upgrades.
The Enterprise SIP Trunking product portal will not accept updates.
Service will be discontinued September 29, 2023.
Note: This does not apply to IQ SIP, SIP Trunking nor Sonus SIP Trunk products.
If you subscribe to the former Level 3 product Enterprise SIP Trunking, you received notice in 2020 that this product was
grandfathered with the FCC because the service platform is no longer supported.
At that time, the portal no longer allowed updates.
On May 2, 2023, you were notified that the product will be discontinued effective September 29, 2023.
To avoid disruption to your service, you must make plans to migrate to another product such as
Lumen® Voice Complete
or
SIP Trunking.
—
To discuss special pricing offers on a new solution and schedule your migration,
contact your account team as soon as possible.
—
To find a sales representative, contact customer care at 877-453-8353, option 2.
—
For urgent feature management changes, contact repair at 877-453-8353, options 1, 2, 2.
Have you confirmed your 911 information is accurate?
If not, 933 to the rescue.
Lumen now offers business customers a courtesy 933 service that allows you to confirm your information is accurate with emergency services.
When you call 933, an automated recording will play your telephone number and address.
This service gives you peace of mind while keeping 911 lines open for emergencies.
Read the
933 Frequently Asked Questions
to learn more about this new, complimentary service.
Previous Announcements
For a list of previous announcements that appeared on this page, please click
here.
Attention: Lumen Managed VoIP, Managed VoIP Bundle, IPTelS, or CIPS service customers --
Users of these services now have access to 911 emergency service by directly dialing '9-1-1'. Users who
make their outgoing calls dialing an '8'+ number may dial 9-1-1 or 8-9-1-1. Users who make their outgoing
calls dialing a '9'+ number may dial 9-1-1 or 9-9-1-1. If you are an Office Administrator, please advise
your users of how to dial 911 from their VoIP phone.
TTY callers should directly dial 9-1-1 or other existing emergency numbers in emergency situations. All 9-1-1 centers are now equipped
to handle TTY calls.
Telecommunications Relay Service (TRS) can be accessed by dialing 7-1-1 or using the toll-free number listed in your telephone directory.
Click here for more information about TRS.